I said I believe WE ARE WELL PAST TWO DAYS AS I SAID MY INITIAL CALL WAS MAY 3rd. My flex card benefits didnt load on May 1,2023 so I gave it till May 3rd still nothing so I call (little did I know I was going to be a pinball for next 4wks ) main excuse theres an IT glitch it will be loaded in 48 business hours ok so I was told this Wednesday morning (5/3) so Friday comes still ZERO balance I call well maam you have to give it 48 business hours ok its been past 48 business hours we are on 54 business hour as we are speaking ok give it till Monday it will be on by Monday but off the record it will probably be on tomorrow/Saturday but if it isnt there by Monday morning then call back ok so here it is MAY 24 15 BUSINESS DAYS but technically 21 DAYS LATER and I call and lmao the rep says Im looking here and on my screen it says it will be loaded in 2 business days. The customer service agents there are easy to understand and provide clear answers to questions. It is easy to use and order items online. Two use *************** who has HealthyBenefitsPlus for OTC and assistive devices. I assist other seniors and help them order items online. The customer service agent at Anthem said she had not realized til today that the members cannot order assistive devices at the store, only through the catalog. I could only order them through the NationsBenefits catalog which is very limited. She said their agent was incorrect in stating I could into one of five stores to use my card for assistive devices like bath mats. I then called Anthem customer service who got a supervisor at ********************** on a conference call. I called customer service at ********************** and it was quite a go round to get a simple answer to my question. Tried to go to ******* for a bath mat for my walk in shower, but it did not go thru on my benefit card. Easy to use for vitamins, supplements, personal use items. Now we cannot order any OTC items online, only at five stores in person. My *************** Advantage plan started using this company this year for essential benefits option.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |